Data Usage & SMS Privacy Policy

April 4th, 2024 

At Goodwill of the San Francisco Bay, we are committed to protecting the privacy of our supporters. This Data Usage & SMS Privacy Policy outlines how we handle and protect the personal information you provide when using our SMS services. These services are designed to keep you informed about our initiatives, events, and opportunities for involvement. 

Information Collection 

When you opt into our SMS service, we collect the mobile phone number you provide. We may also gather additional data such as message content, date and time stamps of messages, and your interactions with the messages (e.g., click-throughs or response texts). 

Use of Information 

The information collected is used solely to provide our SMS service. This includes sending updates, alerts, and other relevant information about our organization. We may also use this data to improve our messaging and ensure the relevance of the content sent. 

Sharing and Disclosure 

We do not sell, rent, or exchange your personal information with third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our SMS platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential. 

Opt-In and Consent 

By opting into our SMS service, you provide explicit consent to receive text messages from Goodwill San Francisco Bay at the number provided. Consent is not a condition of purchase or participation in our programs. 

Opt-Out and Withdrawal of Consent 

You may opt out of our SMS service at any time by replying ‘STOP’ to any of our messages. Upon receiving your opt-out request, we will remove your number from our SMS distribution list promptly. 

Data Security 

We take data security seriously and implement a variety of security measures to maintain the safety of your personal information. These measures include data encryption and secure communication channels. 

Data Retention 

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. 

Rights of Users 

You have the right to request access to, correction of, or deletion of your personal data. For any such requests or questions regarding this policy, please contact us at 

Policy Updates 

We reserve the right to modify this SMS Privacy Policy at any time. All updates will be posted on this page, and we will take reasonable steps to inform you of significant changes. 

Contact Information 

If you have any questions about this SMS Privacy Policy, please contact us at: 

Goodwill San Francisco Bay 

750 Post St. 

San Francisco, CA, 94109 

Governing Law 

This policy shall be governed by and construed in accordance with the laws of the State of California